Returns & Exchanges
At Birthstones Jewelry, we want you to cherish your personalized pieces forever, which is why we offer a 30-day return window for all unworn items in their original packaging. Please note that custom-engraved birthstone pieces are eligible for exchange or store credit only to ensure the highest quality of service.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely place your jewelry in its original gift box and velvet pouch, ensuring all certificates of authenticity are included to qualify for a full refund.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Quality Review and Refund
Once our gemologists inspect the returned item, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing