Frequently Asked Questions
Everything you need to know about our handcrafted birthstone collections.
Are the gemstones used in your jewelry genuine?
Yes, we use 100% authentic natural gemstones and lab-grown stones as specified in each product description. Each piece is crafted with quality metals like 14k gold and 925 sterling silver.
How long does shipping take for custom birthstone pieces?
Standard pieces ship within 2-3 business days. Custom or personalized birthstone settings require an additional 5-7 business days for handcrafted production before being dispatched.
Can I customize a piece with multiple birthstones?
Absolutely. Many of our rings and pendants allow for multiple stone selections to represent family members or loved ones. Look for the 'Personalize' button on the product page.
What is your return policy?
We offer a 30-day return policy for most items in their original condition. Please note that custom-engraved or specially modified pieces are final sale and cannot be returned.
How should I care for my birthstone jewelry?
To maintain brilliance, clean your jewelry with a soft cloth and mild soapy water. Avoid harsh chemicals, perfumes, and ultrasonic cleaners, especially for softer stones like opals or emeralds.
Do you offer international shipping?
Yes, we ship our jewelry worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.